Return Policy

1. Overview

At Xlozarinsyfriz, we want you to be satisfied with your purchase of ActiveHarmony. This Return Policy outlines your rights and the conditions under which you can return products.

This policy complies with the EU Consumer Rights Directive (2011/83/EU), the German Civil Code (BGB) §§ 355, 356 (right of withdrawal) and §§ 434 ff. BGB (legal warranty for consumer goods), and other applicable consumer protection laws.

2. Company Information

3. Right of Withdrawal (14-Day Cooling-Off Period)

As a consumer in the European Union, you have the statutory right to withdraw from your purchase within 14 days without giving any reason, in accordance with Directive 2011/83/EU and §§ 355, 356 BGB (Widerrufsrecht bei Verbraucherverträgen).

3.1 Withdrawal Period

The withdrawal period will expire 14 days from the day on which you, or a third party designated by you (other than the carrier), acquires physical possession of the goods.

3.2 How to Exercise Your Right

To exercise your right of withdrawal, you must inform us of your decision to withdraw by a clear, unambiguous statement. You can do this by:

• Email: talk@xlozarinsyfriz.world
• Post: Siemensstraße 5, 37327 Leinefelde-Worbis, Germany

You may use the model withdrawal form below, but it is not obligatory.

3.3 Model Withdrawal Form

To: Xlozarinsyfriz, Siemensstraße 5, 37327 Leinefelde-Worbis, Germany, talk@xlozarinsyfriz.world

I hereby give notice that I withdraw from my contract of sale of the following goods:

• Order number: [Your order number]
• Ordered on/received on: [Date]
• Name of consumer: [Your name]
• Address of consumer: [Your address]
• Signature (only if sent by post): _______________
• Date: _______________

4. Our 30-Day Return Policy

In addition to your statutory rights, we offer an extended 30-day return policy for unopened products:

• Eligibility: Products must be unopened, unused, and in original packaging
• Time Frame: Returns must be initiated within 30 days of delivery
• Condition: Products must be in resalable condition

5. Conditions for Returns

5.1 Eligible Returns

Products are eligible for return if they meet the following conditions:

• Return requested within the applicable return period
• Product is in its original, sealed packaging
• Product has not been opened or tampered with
• All original labels and tags are intact

5.2 Non-Returnable Items

Due to health and hygiene regulations, the following cannot be returned:

• Products that have been opened or unsealed
• Products with broken safety seals
• Products that show signs of use or tampering
• Products past their expiration date

This is in accordance with Article 16(e) of the EU Consumer Rights Directive regarding sealed goods for health protection.

6. Return Process

Step 1: Contact Us

Email us at talk@xlozarinsyfriz.world with:

• Your order number
• Reason for return
• Photos of the product (if applicable)

Step 2: Receive Return Authorization

We will respond within 2 business days with:

• Return authorization number
• Return shipping instructions
• Return address

Step 3: Ship Your Return

Pack the product securely in its original packaging and ship to the provided address. Include the return authorization number on the package.

Step 4: Receive Your Refund

Once we receive and inspect the returned product, we will process your refund within 14 days.

7. Refunds

7.1 Refund Amount

Upon acceptance of your return, you will receive:

• Full refund of the product price
• Standard delivery costs (if withdrawing within 14 days)

Additional shipping costs (e.g., express delivery) beyond standard delivery are not refundable.

7.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Card: Refund to original card (5-10 business days)
• PayPal: Refund to PayPal account (3-5 business days)
• Bank Transfer: Refund to original account (5-10 business days)

7.3 Refund Timeline

We will process your refund within 14 days of receiving the returned product. However, we may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.

8. Return Shipping Costs

8.1 Statutory Withdrawal (Within 14 Days)

For withdrawals under your statutory rights, you are responsible for the direct cost of returning the goods, unless:

• We have agreed to bear the cost
• The product is defective or not as described

8.2 Extended Returns (15-30 Days)

For returns under our extended 30-day policy, the customer is responsible for return shipping costs.

8.3 Defective Products

If a product is defective or not as described, we will cover return shipping costs and provide a prepaid shipping label.

9. Defective or Damaged Products

If you receive a defective or damaged product:

1. Contact us within 48 hours of delivery
2. Provide photos of the damage or defect
3. Keep all original packaging

We will arrange for a replacement or full refund at no additional cost to you.

10. Exchanges

We do not offer direct exchanges. If you wish to exchange a product:

1. Return the original product following the return process
2. Place a new order for the desired product

11. Your Legal Rights

This Return Policy does not affect your statutory rights under:

• EU Consumer Rights Directive (2011/83/EU)
• BGB §§ 355, 356 (right of withdrawal)
• BGB §§ 434 ff. (legal warranty for consumer goods – "Gewährleistung"): As a consumer, you have a statutory warranty of two years from delivery. During this period, you have the right to remedy (repair or replacement) or, under certain conditions, reduction in price or withdrawal from the contract if the goods are defective.
• Other applicable consumer protection laws

Your statutory warranty rights under BGB and EU law cannot be restricted by this Return Policy. In case of defective goods, please contact us; we will comply with our legal obligations.

12. Contact Us

For questions about returns or to initiate a return, please contact us:

Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM CET.